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Višnjička 38, 11000, Beograd

011/40.50.881

Modern way of life imposed on us to develop in the direction of settings, operation and maintenance of call centers. From the early stages of implementation of this service, it's advantages instantly got recognized worldwide.
Our company provides you with different call centre solutions depending on your needs. There are no large initial investment in equipment and application, and a fee for this service is paid on a monthly basis.

The benefits of call center solutions are many. The companies that used these solutions for more effective delivery of the information to their customers about products or services, can substantiate this.

Various marketing agencies, advertisers, banks, health centers and others who realized that a product or service can be sold only if there is good awareness of the target group for which it was designed, as well as shorter period of waiting for adequate feedback, are using call center solutions.

 

Some of the functions of the call center: 

  • Automatic Call Distribution (ACD),
  • Interactive voice response (IVR),
  • a web-oriented administrative and agent interface,
  • the possibility of agent work from a remote location,
  • call recording,
  • conference,
  • call forwarding
  • reports in real time
  • statistics
  • determining the minimum time before submitting a new call,
  • choice of music on hold for an agent,
  • defining the maximum number of callers in a row,
  • notification of users on hold about status and number of the callers on hold
  • call recording and call information in a database,
  • call forwarding on a specific group of agents,
  • blocking calls by number of callers,
  • internal and external audio conferencing,
  • automatic activation of the appropriate voice messages outside working hours or in the case of the unavailability of services, based on different criteria (working days, hours, ...)
  • Integration with CRM system.

 

Within the call center solutions, we offer you the following services: 

  • consulting and design,
  • consulting and analytical services,
  • 24/7 support and maintenance of telecommunications systems,
  • implementation of new telecommunications solutions for call centre,
  • promotion, expansion and modification of existing solutions in order to increase the capacity and efficiency of contact centers,
  • complete outsourcing and integration with the user's information system,
  • application development for interactive systems, IVR systems, administration of incoming/outgoing campaigns, reporting and the development of solutions that are tailored to customer needs.


For more information feel free to contact us by phone at 011/40-50-881 or through our contact page.

 

Quality

Our goal is to provide quality service without compromise for our customers.

Ideas

Inspiring solutions are our specialty as well as customer satisfaction, which is our top priority.

Price

Balanced offer of NIT packages among which you will surely find the one that best suits your needs.

Experience

Communicating with us you communicate with people who understand your needs.


Potražite NIT Solutions doo i na društvenim mrežama

Contact

Višnjička 38, 11000 Beograd
P: 011/40.50.881
M: 063/69.69.34
E: info@nit.rs

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